Harborside Half Marathon & 5K FAQ’s & Contact

What is your refund policy? Can i run with my dog? Find the answers to these questions and more on the Harborside Half Marathon & 5K FAQ page! Be sure to read the entire Race Details page in addition to this FAQ to make sure you have all the necessary info about Harborside Half Marathon & 5K!

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Live Event FAQs

Where can I check to see if I'm registered?

You can check online.

How do I update my registration info?

All changes to your registration, besides the runner’s name, can be made free of charge. Simply log in to your Enmotive account to change it. Instructions on accessing/creating your account.

Can I transfer my registration (bib) to another person?

To Transfer Your Registration to Another Runner:

  1. The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
  2. Click the blue “Actions” button to the right of the race name, and then “Transfer Registration.”
  3. Enter the new runner’s email address to begin the transfer process.
  4. The new runner will then receive an email from Enmotive with a link to complete the transfer.
  5. After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
  6. Complete the registration process, and pay the $10 transfer fee.
  7. Once completed, the new runner will receive an email confirmation, and the original runner will receive an email confirming their registration has been cancelled.

If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.

Can I move up or down a category?

If you are moving up to the half marathon you will be required to pay the difference in price. We don’t offer refunds for the difference in price when switching down to 5k.

Can I transfer to another race?

Yes! To transfer your entry to another Ventures Endurance event, simply follow these steps:

  1. Log into your Enmotive account and scroll down to find your race registration under “Current and Upcoming Events.”
  2. Click the blue “Actions” button to the right of the race name, and then “Defer to Another Event.”
  3. Locate your desired event location in the dropdown menu, then click ‘Search.’
  4. From there, click your desired race category, then follow the onscreen prompts. Once you complete payment, you’re all set and your new registration will appear in your account!

All event transfers incur a $10 fee plus the cost difference of the new race category you choose. If your new event category is cheaper than your current category, you will not be refunded the difference in cost.

What is your refund policy?

All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer, in which case refunds will be given in accordance with the policy outlined in the FAQ titled What happens if the event is cancelled?. A date or venue change is not a cancellation.

When and where is packet pickup?

Packet pickup will be available on both Friday, November 8th and Saturday, November 9th. Times and locations will be finalized closer to race day.

Please note: there will be NO race day packet pickup at either the start or finish areas. Participants must come to early packet pickup on the days leading up to the event or select the packet mailing option during registration!

Can someone else pick up my packet for me?

Yes! If someone is picking up your packet, please ensure they have either your confirmation email or a picture of your photo ID (a picture on your phone works great!).

Can I run with my dog or baby stroller?

Unfortunately, no. There will be too many runners to add dogs and strollers into the mix.

Is there an age limit?

Runners must be at least 8 years of age or older to run the 5K, and 14 years of age or older to run the half marathon.

Can I check in my gear?

Gear check will be available at the start line for all participants. Gear check will be handled by our race volunteers and staff. To check your gear at the start line, simply find the large school bus with the gear check sign, attach the gear check tag on your bib to your bag, and hand to the appropriate race volunteer.

Gear check will be organized by bib range at both the start and finish areas. Gear check will close promptly at 9:00 AM to ensure your gear makes it to the finish line before you do!

Ventures Endurance is not liable for any losses of theft that may occur so please do not check anything of value.

Will their be pacers?

Yes. Pacers will be provided for the half marathon courtesy of Beast Pacing. Pacing groups will be as follows: 1:30, 1:40, 1:50, 2:00, 2:10, 2:20, 2:30, 2:40, 2:50, and 3:00 (hrs)

Can I run with headphones?

We discourage the use of headphones on the course because with them in, it’s harder for you to hear the race marshals and oncoming traffic.

Is there a time limit?

We’ll keep the half marathon course open in accordance with a 3:30 hours finish time, or approximately 16 minutes per mile. We’ll keep the signs on the course up for the very last person, but water stops may be self serve in the later stops. A timer, clock, and medals will be available for everyone that finishes. There’s no time limit for the 5k.

Are the roads closed for the race?

The roads are NOT closed for this race. There will be police and race marshals at all major intersections helping direct runner and vehicular traffic. Please run on the appropriate side of the road and where there is a cone lane, please run inside of it!

Where are the water stops?

There will be five aid stations on the half marathon course at miles 2.1, 4.4, 6.2, 8.8, and 11.9, all of which will service Gatorade and water. UnTapped Maple Energy Gel’s will be available at the aid station located at mile 6.2. 

There will be one aid station on the 5k course at mile 2 that will serve Gatorade and water. 

Are there awards for top finishers?

The half marathon will award prizes for the top 3 men and women finishers overall, and to the top 3 male and female in the following categories: 19 & under, 20-29, 30-39, 40-49, 50-59, 60-69, and 70+.

The 5K will award prizes to the top 3 men and women finishers overall, and to the top 3 male and female in the following categories: 14 & under, 15-19, 20-29, 30-39, 40-49, 50-59, 60-69, and 70+. All winners will be contacted within 5-7 business days after the race.  

 There will not be an awards tent or ceremony at the event. 

How do I get my free race photos?

We will have professional photographers on the course and at the finish line taking pictures. We will send notifications to all participants immediately after the event with instructions on how to access your free race photos.

What are the AWD (athletes with disabilities) guidelines and event rules?

Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles.

To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact awd@venturesendurance.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing awd@venturesendurance.com.

Ventures Endurance Athletes with Disabilities Event Rules.

Is the half marathon course USATF Certified?

Yes. The half course is USATF Certified at 13.10938 miles.

USATF Half Marathon Course Certificate

The 5K course is not USATF certified.

Who should I email for press inquiries?

Contact our team at pr@gannett.com!

Virtual Event FAQs

Where can I run/walk?

Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want between October 6th – November 17th. Sidewalks, trails, and treadmills are all fair game. Want to make this a family run or walk with a stroller or your miniature schnauzer Sprinkles? Now’s the chance! Make the race you want.

What items are included with the Harborside Half Marathon & 5K Virtual Run?

We’ll ship the same awesome runner’s kit* right to your door – a commemorative finisher’s medal alongside your virtual bib! Check back later to find out more about this year’s swag!

When do I need to complete my run?

You can complete your run anytime between October 6th – November 17th. Once you complete your run, you can log your results online. After that, you can download your Finisher’s Certificate, see how you rank on our active leaderboard, and upload photos to share with fellow participants. To receive a Finisher’s Certificate, your run must be completed and logged by November 17th.

How do I track my distance and time?

For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.

How do I log my results?

After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.

When will my packet ship?

Race packets for the virtual run will begin to ship within 1-2 weeks of the live event.

Do I need to submit results to get a medal?

No. Your medal will be mailed to you with your packet after you register!

Do you ship internationally?

The Harborside Half Marathon, 5K, and Virtual Run are currently available only for addresses within the United States, including Alaska and Hawaii*. *Shipments to Alaska and Hawaii will incur an additional shipping fee.

What do I do if my goodie bag doesn’t fit? Can I swap it?

We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.
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Still Have Questions?

The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!

For customer service inquiries, contact our team at info@harborsidehalf.com. For press inquiries, contact our team at pr@gannett.com.